Shipping policy

Shipping Policy for Pure Radiant

Thank you for choosing Pure Radiant for your skincare and beauty needs! We strive to ensure that your order arrives in perfect condition and in a timely manner. Please review our shipping policy below for more details:

Processing Time:

  • All orders are processed within 1–2 business days. Please note that orders placed on weekends or holidays will be processed the next business day.
  • If we experience a high volume of orders (such as during sales or holidays), processing may take an additional 2–3 business days. We’ll keep you updated if there are any delays.

Shipping Rates & Delivery Times:

We offer several shipping options to suit your needs:

  • Standard Shipping: 7–10 business days (Free on orders over $50)
  • Expedited Shipping: 5–7 business days (Rate calculated at checkout)
  • Overnight Shipping: 1 business day (Rate calculated at checkout)

Please note: Delivery times are estimates and are not guaranteed, as they may be affected by carrier delays.

International Shipping:

We currently offer international shipping to select countries. Shipping fees and delivery times will vary based on your location. Customs duties and taxes are the responsibility of the customer and will be calculated at checkout.

Order Tracking:

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can track the status of your delivery.

Lost or Damaged Items:

We want your Pure Radiant experience to be flawless. If your package is lost, damaged, or there are any issues with your order, please contact us within 7 days of receiving your shipment. We will assist you in resolving the issue as quickly as possible.

Address Accuracy:

Please double-check your shipping address before placing your order. We are not responsible for delays or lost shipments due to incorrect address information.

Contact Us:

If you have any questions about your order or our shipping policies, please don’t hesitate to reach out to our customer support team at ison_2024@outlook.com or through our website's contact form.

Thank you for supporting Pure Radiant! We are so excited to be a part of your beauty and skincare journey.